The ideal candidate is customer-oriented, driven to achieve goals, and focused on providing an exceptional customer experience. This role involves managing key client relationships, working closely with project, creative, and executive leadership to ensure client success and satisfaction. Strong communication and negotiation skills are essential.
- Supervise and support account managers and representatives to ensure client satisfaction
- Assign projects and monitor performance
- Proactively identify client risks or opportunities and help manage the project team to effectively respond
- Ensure that deliverables adhere to very high creative standards
- Communicate with clients at a senior level to resolve issues and inquiries
- Generate innovative ideas to support customers and boost brand awareness
- Use client feedback to improve customer experience
- Report on sales results on a regular basis and suggest improvements
- Identify and approach potential clients
- Ensure brand consistency
- Stay up-to-date with product launches and provide support to clients and the business development team
- Provide project leadership that encourages enthusiasm, innovation, and camaraderie
- Organize regular meetings with key clients to ensure fostering relationships
- Bachelor's Degree or Higher
- 5+ years of successful client management, preferably in a digital marketing agency
- Expertise in social media platforms, Google, Facebook, and Instagram ads
- Basic knowledge of Google Analytics and familiarity with sales performance metrics
- Strong communication and negotiation skills
