Moderator
Masr el Gedida,
Egypt
As a Moderator at AWstreams, you will be responsible for managing and engaging with online communities across different social media platforms. Your primary purpose is to maintain a positive, safe, and engaging online community by communicating effectively with different audiences and acting as the brand's frontline voice. You will thrive in this role if you are passionate about social media, responsible, highly detail-oriented, genuinely enjoy interacting with people online, and can stay calm under pressure.
Responsibilities
- Monitor and manage comments, messages, mentions, and interactions across social media platforms.
- Respond to customers and community members in a professional, friendly, and timely manner.
- Maintain the brand’s tone of voice and ensure consistent communication across all platforms.
- Handle customer inquiries, complaints, and feedback professionally.
- Escalate sensitive or complex issues to the relevant team when needed.
- Monitor online conversations and identify trends, recurring questions, or potential issues.
- Ensure that community interactions follow the brand’s guidelines and moderation standards.
- Support the team in maintaining a positive and engaging online community.
- Prepare and share moderation reports and insights when required.
Must Have
- 1–2 years of experience in moderation, community management, customer service, or a similar role.
- Good command of English & Arabic, both written and spoken, paired with excellent overall written communication skills.
- Strong communication and interpersonal skills with the ability to handle different types of customers and situations professionally.
- Strong attention to detail, the ability to multitask, and the capacity to work effectively under pressure.
- Good understanding of social media platforms and online communities.
Nice to have
- Hands-on experience with social media content publishing.
- A proactive attitude with a strong willingness to learn and develop within the agency.
- Prior experience working cross-functionally with account and creative teams.
What's great in the job?
- Join a creative, collaborative team where your ideas are valued.
- Work in a flexible environment that promotes innovation and growth.
- Minimal bureaucracy, empowering you to do your best work.
- Opportunities to expand your expertise across diverse projects.
- Make a real impact on our brand and audience.
What We Offer
Every employee has the opportunity to see the impact of their work and make a meaningful contribution to the company's success. A collaborative and engaging environment ensures a sense of belonging and shared achievement throughout the year.
Perks
Enjoy a supportive work environment with opportunities for growth and recognition.
Social Insurance
Comprehensive coverage to ensure your financial security.
Medical Insurance
Access to quality healthcare services
